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Starter a the version adds the ability to create custom objects, decrypt conversation recordings, conversation scripts playbooks , distribution of rights between teams with hierarchical structures. Enterprise By analogy with other packages, text for the presence of keywords, assign the ticket the appropriate category and assign it to a specific employee , expanded capabilities for communicating with clients chat rooms, chat bots with knowledge base search, letter templates and documents , knowledge base and customer surveys including satisfaction measurements, NPS, etc.

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