How to Make it Easy for Customers to Contact You

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Coronavirus (COVID-19) has put the world in a state of emergency. Regardless of your business niche or industry, we know this is a challenging time.

Fortunately, we live in the digital age, a time where there are multiple ways for your customers to contact you.

Maintaining communication and facilitating off page seo service customer contact makes it possible to continue doing business, manage expectations and help people in these uncertain times.

Here are some steps you can take to keep the lines of communication open between you and your customers.




E-mail
It’s been found that 73% of consumers prefer email correspondence from brands and businesses over all other forms of communication. That said, if you’re creating an emergency communications plan, it’s essential to include email.

Well-crafted and timely emails will allow you to provide clients with insight into your current deal status, your internal plans or initiatives, and any other important information that you feel will offer personal value.

Make sure all your messages include up-to-date contact information so you can respond to your communications to keep the conversation going.

Social Media and Chat
In times of emergency, people turn to social media to access important information and connect with others, so it's important to keep your networks up to date.

Stay active on social media , allowing customers and other business owners to connect with you and send you a message.

Use each platform's automatic messaging systems to optimize customer contact.

From Facebook and Messenger to Snapchat and WhatsApp, it’s crucial to keep an open line of communication.

Make sure to include links to your social media profiles in other communication channels such as emails, blog posts, website, etc.

Reach out to customers on your most engaged platforms, schedule live video sessions, set up community groups, and most importantly, stay responsive at all times (but remember, you need sleep).